Avoiding Service Nightmares
If you need an air conditioning repair or replacement, beware of these classic service scenarios that occur all the time in our marketplace. These dreaded realities can turn your service experience into a nightmare:
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The Fire Man Technician: Many service technicians are in and out of your home in a flash to put out the fire. Usually that’s a good thing, right? WRONG!!! These guys and gals are usually jump on the first thing they see and treat the symptom not the disease. Most of these technicians are most likely not using the proper techniques, tools, and supplies that are so critical to preventing callbacks. Thes technincians are indeed quick when there’s a problem, which is likely due to their "get in and get out" philosophy, but you’ll need them to come right back because they didn’t do the job properly the first time. Too make matters worse, it is often hard to get that company back right away since they are so busy putting out other lasting fires As a result, you’re wasting more of your precious personal time and more of your hard-earned money.
At Preferred Air, we provide an abundance of training and emphasis on proper diagnosis. We make sure you receive the best job… the first time!
- The Cheap Change-out Company: some service companies are thrown together without much thought by either unqualified or less than ethical people. Typically, they are the one man and a van operation (although they may own a few vans...same mentality). They’ll visit a home that needs a new air conditioner and quickly and carelessly slap a new unit in, not taking into consideration critical factors such as workmanship and dependable, long-lasting equipment, not to mention a concern for the warranty, which could be voided due to shoddy installation techniques. With the new efficient systems of today, many times the duct work needs to be slightly modified to ensure proper operation. Many times they have made the indoor air quality of your house worse. These companies usually don't attend Factory training and internal training is usally done by osmosis.
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The Uninvited Guest: a lot of service technicians may say they’ll be in and out of your home, but the work seems to drag on for days, or worse, possibly because they’re waiting for materials or they’re busy finishing someone else’s job.
A Preferred Air technician is there when promised… stays long enough to do the best possible job, then he or she is out of your hair! You don’t have to hang around your house and stare at the clock all day.
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The Garbage Man: neat and tidy are not two words that are often associated with service companies and their technicians. In fact, many drive trucks up on your driveway, leave tools and supply packaging lying around your house, and drag who knows what into your home on the bottom of their shoes! Not when you deal with Preferred Air and our technicians!
Preferred Air's technicians treat your home properly, as if it were their own. They don’t leave behind any trash or wrappers, just an outstanding heating and cooling job and your complete satisfaction. Our technicians even wear "booties" footgear to cover their shoes and clean up after themselves as they work to keep your home spotless!
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The "Concrete" Guarantee: many service companies offer a "concrete guarantee" ... that as soon as their truck leaves your concrete driveway, their guarantee expires. Many offer guarantees on materials, but no guarantees on workmanship ... and poor installation can void many manufacturer material warranties that are meant to protect you!
Preferred Air will offer a 100% satisfaction guarantee on our work… That’s on top of any material guarantees! So, you’re never left with equipment that doesn’t operate and keep your home nice and comfortable. You want even more guarantees....we have them.
Preferred Air does not do poor installations. Each installation is carefully designed with the customer's needs in mind. A professional installation takes place by well trained technicians. Every job is inspected by the local municipality who reaffirms that the system is installed properly, NOT haphazardly.
Find out how to avoid these nightmares, click here